Senior Content Designer

Role Summary

The Senior Content Designer creates user-centered, accessible digital content, collaborating with multidisciplinary teams, mentoring colleagues, managing stakeholders, and championing best practices in the public sector.

Responsibilities

• Plan, write, and manage usable and accessible content aligned with GDS/GOV.UK Content Design guidelines
• Produce accurate, timely, relevant, easy-to-understand, search engine optimized content that meets style guidelines
• Manage stakeholders and build successful relationships, explaining content decisions
• Apply analytical and problem-solving skills to solve design problems and challenge assumptions
• Champion user-centred design practices for digital products and services
• Advocate for accessible digital products and services
• Participate in the Content Design Community of Practice, sharing ideas and best practices
• Take responsibility for content quality, coaching and mentoring content designers
• Support team members’ learning and career progression
• Line manage members of the content design team (project support, guidance, 1:1s, appraisals, approving timecards and leave)
• Support the Head of Content (training, project planning, recruitment, sales and marketing activities)
• Help create a welcoming, inclusive team environment and encourage work-life balance

Qualifications

• Experience producing user-centred content that meets GDS/GOV.UK standards
• Strong understanding of end-to-end user journeys and content improvements
• Experience as a content designer in an agile environment
• Strong communication and interpersonal skills
• Ability to communicate digital product concepts and standards to stakeholders
• Stakeholder relationship management skills; negotiation and influence
• Strategic thinking and evaluating impact to ensure user and business needs are met
• Experience working with user researchers to gain insights for content decisions
• Commitment to accessibility in content design
• Experience with people management, coaching, and assuring junior colleague quality
• Ensuring quality and continuous improvement of content
• Proactive approach to environmental issues and responsibility
• Commitment to diversity, equality and inclusion
• Experience creating and updating prototypes (e.g. GOV.UK Prototype Kit)

Benefits

• Autonomy to develop and grow skills and experience
• Exciting project work with societal impact
• Strong and inspiring leadership
• Supportive and collaborative work environment
• Access to LinkedIn Learning, management development programme, and training
• 24/7 Confidential employee assistance programme
• Social events (Breakfast Tuesdays, Thirsty Thursdays, Pizza Thursdays, charitable causes)
• 25 days annual leave
• Pension Salary Exchange Scheme (4% employer, 5% employee contribution)
• Discretionary Company Bonus
• Life Assurance (4x base salary)
• Private Medical Insurance (spouse and dependants included)
• Worldwide Travel Insurance (spouse and dependants included)