RQ10458 - UX Designer - Senior

Responsibilities:

• Shape the end-to-end user experience of Ontario’s digital credential products, including a privacy and security by design digital wallet and other digital credential products, where user trust, autonomy, and security are foundational.
  
• Design experiences that make new, trusted ways of interacting in person and online understandable, usable, and credible for real users across public and private sectors.
  
• Elevate the quality and coherence of design across the wallet and platform so products can be confidently used in production, demonstrations, and strategic adoption efforts.
  
• Use design and research to reduce risk in complex credential implementations, informing product direction, trade-offs, and sequencing.
  
• Enable adoption by helping internal and external teams see the value and possibilities of digital credentials through clear, well-designed experiences.
  
• Embed design as a core part of Agile delivery, ensuring it informs decisions early and continuously rather than reacting late.
  
• Work across disciplines and jurisdictions to align on standards, patterns, and approaches, strengthening a pan-Canadian open-source digital wallet ecosystem.
  
• Contribute to the growth of the design practice by coaching others and reinforcing a strong, user-centred design culture.
  

Requirements

Experience and Skill Set Requirements:

MUST HAVES:

• Designs clear, usable, and accessible experiences by translating complex user needs, content, and system constraints into coherent interaction and information architecture, with well-reasoned design decisions.
  
• Leads and applies rigorous user research and accessibility practices, selecting appropriate methods to generate evidence, challenge assumptions, and influence experience design.
  
• Operates as a senior partner within an agile team, consulting across disciplines, communicating design decisions clearly, and elevating the quality and consistency of experiences across products.
  
• Create low- and high-fidelity prototypes to support discovery and delivery (e.g., wireframes, interactive prototypes).
  
• Use design and collaboration tools effectively within team workflows (e.g., Figma, Axure, Miro).
  
• Produces high-quality, developer-ready design outputs by structuring tools and workflows (e.g., Figma systems, components) to reduce ambiguity and rework in delivery.
  
• Strong experience with graphic designing, strong researching experience and producing UX outcomes.
  

Nice to have:

• open-source digital wallet experience
  
• Prior OPS exp or Public domain
  

Skill Set Requirements:

Product-level UX, UI, and content design:

• You design complete experiences by aligning user needs, business goals, and delivery constraints.
  
• Translate complex business problems into clear, usable, and accessible experiences (e.g., task analysis, journey mapping, etc).
  
• Frame and validate problem statements and design hypotheses before solutioning (e.g., problem definition workshops, assumption mapping, hypothesis testing).
  
• Design interaction, visual, and content elements together, including navigation, screen layout, and microcopy (e.g., content modeling, UI pattern design).
  
• Make and explain design trade-offs based on value, risk, and feasibility (e.g., option comparison, decision matrices).
  
• Clearly communicate design rationale to influence product prioritization and roadmap decisions.
  
• Apply information architecture and systems thinking to structure complex products and services (e.g., user flows, content hierarchies, navigation models, cross-service dependencies).
  

Visual design quality and design system leadership:

• You raise product credibility and consistency through strong visual and UI design.
  
• Improve the visual maturity of existing mobile and web products (e.g., UI audits, visual refreshes, consistency reviews).
  
• Design, document, and evolve design systems (e.g., component libraries, design tokens, pattern documentation).
  
• Apply and maintain a cohesive visual identity across releases and product portfolio (e.g., typography systems, color usage, layout standards).
  
• Collaborate with developers to ensure designs are practical and accurately implemented (e.g., design reviews, implementation check-ins).
  
• Review shipped work and iterate to maintain quality over time (e.g., post-release reviews, design critiques).
  

Research-led and accessibility-first design practice:

• You use evidence to drive decisions and design inclusive experiences from the start.
  
• Plan, develop, and execute user research to inform design decisions, and contribute to business cases and executive briefings required to obtain approval and funding for research activities (e.g., usability testing, semi-structured interviews, contextual inquiry).
  
• Evaluate and select appropriate research methods based on the problem and stage of work (e.g., heuristic evaluation, peer and competitive reviews, card sorting).
  
• Evaluate design effectiveness using qualitative and quantitative signals to inform iteration and prioritization (e.g., usability findings, behavioural data, outcome measures).
  
• Synthesize research findings into clear insights and actionable recommendations for teams.
  
• Demonstrated experience creating design deliverables such as mood boards, collaboration boards, empathy maps, user flows, wireframes, mock-ups, presentations and reports
  
• Design and test experiences to meet accessibility standards across UI and content, including WCAG compliance and platform-specific mobile guidelines (e.g., accessibility audits, assistive technology testing, Apple and Google accessibility standards).
  
• Use research and accessibility findings to influence product standards and design patterns.
  

Agile delivery, tools, and design enablement:

• You make design visible, actionable, and continuous within Agile delivery.
  
• Create low- and high-fidelity prototypes to support discovery and delivery (e.g., wireframes, interactive prototypes).
  
• Use design and collaboration tools effectively within team workflows (e.g., Figma, Axure, Miro).
  
• Structure design work to align with Agile planning and delivery cycles (e.g., continuous discovery, design spikes, backlog refinement support).
  
• Design and configure design-to-development workflows so developers can implement designs efficiently (e.g., using Figma component properties, auto-layout, design tokens, inspect panels, and versioning to reduce handoff and rework).
  

Cross-disciplinary consulting and community leadership:

• You lead through influence by building trust, alignment, and shared understanding.
  
• Consult with users, product managers, developers, service designers, and policy partners to understand possibilities and constraints.
  
• Educate partners and stakeholders on user-centred design practices to improve decision-making and delivery quality.
  
• Communicate and negotiate design decisions clearly using visual, verbal, and written formats to build consensus and resolve competing priorities.
  
• Incorporate technical feasibility, system dependencies, and delivery risks into design decisions.
  
• Adjust designs pragmatically while protecting core user needs and accessibility requirements.
  
• Build strong working relationships and lead alignment through a pan-Canadian UX community of practice for an open-source digital wallet.
  
• Coach and support junior designers to strengthen design quality and maturity across the team.